If prompted, enter your Apple ID and password. Drag the slider to the right until the screen turns black.Press and hold both buttons until the ‘Slide to Power Off’ screen appear.Locate the Side button and Volume button.If your device is plugged into your computer, disconnect it first. The next thing you need to do is turn off your iPhone. However, if you are using a Windows PC, you’ll need to get a copy of iTunes from Apple’s official website.Īfter downloading iTunes, head to the next step to continue. If you are using a Mac, the software comes pre-installed so you don’t have to worry about anything. To get started, you’ll need to ensure that you have a computer with iTunes installed. This is also the easiest approach to unlocking your device. However, if you accumulated 10 failed password attempts, you’ll need to unlock your device using iTunes.īefore fixing your device, we recommend that you perform a backup as the methods below can wipe your device’s storage.Īs the error message suggests, you’ll need to connect your iPhone to a computer with iTunes to unlock it.
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